User Experience Technical Support Engineer

Join our dynamic team as a Technical Support Engineer focusing on User Experience for the ServiceNow platform in a hybrid model. Use your deep technical expertise to tackle complex issues while ensuring customer satisfaction.
As an experienced Technical Support Engineer, you will serve as the final escalation point, collaborating with Engineering, Product Success, and Readiness teams. Your role involves diagnosing intricate problems, leading to ownership and timely resolution, all while maintaining high-quality standards and exceptional customer service.
Key Responsibilities:
• Provide guidance on workload prioritization and case management
• Conduct case quality checks for compliance with support standards
• Drive complex issues to closure as the escalation point
• Engage in cross-functional collaboration to enhance product quality
• Deliver training on existing and new platform capabilities
Requirements:
• Strong troubleshooting abilities and code-level ana...