User Operations Specialist

Position Overview

We are looking for a User Operations Specialist in Singapore to be the voice of our players. In this role, you will dive into player issues, analyze feedback, and transform insights into meaningful improvements that enhance the overall gaming experience. If you’re empathetic, detail-oriented, and passionate about putting players first, we’d love to have you on our team.

Key Responsibilities:

Issue Resolution & Insights

• Handle complex user issues escalated from the customer service team.
• Conduct in-depth analysis to identify root causes, core needs, and pain points of players in specific regions.

Feedback Analysis & Reporting

• Systematically analyze and categorize player feedback.
• Distill key insights and prepare structured reports to support product and service optimization.

Optimization Support

• Leverage deep understanding...