User Support Technicians NOC 2282

Identify hardware and software solutions. Troubleshooting technical issues. Error diagnosis and repair.

Troubleshoot network problems. Hardware and software installation and configuration. Talk to customers to quickly find the source of their problems.

Provide accurate and timely customer feedback. Communicate with the customer through a series of actions to resolve the issue. Contact customer to ensure issue is resolved.

Replace or repair necessary parts. Support to deploy new applications. Provide support in the form of procedural documentation.

Manage multiple folders at once. Testing and evaluating new technology. Requirements Degree in Computer Science or Information Technology.

Microsoft, Linux or Cisco certification is a plus. Previous experience in a helpdesk, desktop support, or similar role. Proficient in Windows / Linux / Mac OS.

Experience with remote desktop applications and helpdesk software. Attention to detail and good pro...