USRN Operations Manager

Key ResponsibilitiesOperations Management

• Oversee daily operations of USRN/PHRN teams across multiple accounts or programs
• Ensure achievement of KPIs, SLAs, productivity, quality, and turnaround time targets
• Manage workforce planning, staffing, scheduling, and capacity forecasting
• Identify operational risks and implement mitigation strategies

People & Leadership Management

• Lead, coach, and develop Team Leads, Senior Nurses, and support staff
• Conduct performance evaluations and manage disciplinary actions as needed
• Foster a culture of accountability, engagement, and continuous improvement
• Support recruitment, onboarding, and succession planning

Clinical Governance & Compliance

• Ensure adherence to U.S. clinical guidelines, client protocols, and regulatory standards (CMS, HIPAA, NCQA)
• Oversee audits, quality reviews, and corrective action plans
• Collabo...