UX Analyst

**Role Overview**



The UX Analyst plays a critical role in advancing Clarios’ Customer Experience (CX) strategic pillar by ensuring digital products, platforms, and processes are designed around real user and customer needs.



This role focuses on user research, journey analysis, usability testing, and insight generation to inform customer- and user-centric design decisions across both customer-facing and internal experiences that ultimately impact customer outcomes.



Working closely with UX Designers, Product Owners, CX leaders, IT, Operations, and Change teams, the UX Analyst translates customer and user behaviors, pain points, and feedback into actionable insights that drive adoption, satisfaction, efficiency, and loyalty.



This role sits at the intersection of CX strategy, digital transformation, and human-centered design.



**Key Responsibilities**



**Customer & User Research ...