UX & Creative Lead

Key Accountabilities

• Define the north star experience for shop, onboard, manage, care, and rewards across app and web
• Lead cross team initiatives such as a universal plan advisor, a bundles and rewards platform, and omnichannel care
• Establish design system strategy including tokens, theming, motion, accessibility, and partner readiness
• Design critical flows and high-fidelity prototypes that unblock ambiguity and set the quality bar
• Set the operating cadence for critiques, design reviews, decision logs, and a lightweight request for comment process
• Co-own quarterly sequencing and scope tradeoffs across squads with a focus on customer value and delivery risk
• Choose and govern tools, file hygiene, branching, and the contribution model for the design system
• Mentor, set growth plans, give calibrated feedback, and support performance reviews without direct line management

Qualific...