UX Researcher and Service Designer

Job Description
We are seeking a passionate Service Design & User Research Specialist to lead user research and service design initiatives.
Why You'll Love Working Here Up to S$9,000 + AWS Hybrid Work Arrangements Government Projects Responsibilities Plan and execute in-depth qualitative research through stakeholder interviews, observational studies, and ethnographic methods to uncover user needs and behavioural insights Conduct user research to understand the needs and challenges to make informed design decisions Manage stakeholder requirements and incorporate them into the product design Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities Requirements Min. of 5 years experience in service design, UX research, or related user-centred design disciplines Experience with large-scale enterprise and B2B products and services Proficiency in design tools e.g., Figma A portfolio (Website, PDF, Google Slides, Figm...