UX Researcher

RESPONSIBILITY
Responsible for conducting user research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions
User Research:
Propose suitable research methodology. Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points.
Identify appropriate subject profiles for research participants; Recruit interviewees across NAC-identified user groups; Coordinate all research-related activities and logistics
Data Analysis Skills:
Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.
Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.
Project Management Capabilities & Communications:
Plan, coordinate and facilitate minimum 10 engagement sessions with NAC stakeholders and end...