Vehicle Damage Consultant

Overview

Are you looking for a position where you can make a difference to the customer journey, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role:

Vehicle Damage Consultants are pivotal in our customers story, working in partnership with our skilled customer service, total loss and engineering teams to get the best outcome. It is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
Support Solus sites remotely with pre-diagnosis and invoicing
Support our customer service agents making technical decisions
Day 1 total loss cases
Support training and coaching of customer service agents.
Provide management cover of department when requiredSolus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. ...