Vehicle or Commodity Specialist

The Automotive Technical Specialist ensures the timely dissemination of technical solutions and the consistent flow of quality feedback across markets. The role coordinates the creation and publication of Technical Service Bulletins (TSB), manages Country Incident Reports (CIR) inputs, maintains the technical case database, and aligns parts availability with the latest releases.

Acting as a bridge between technical assistance, quality, and parts logistics, the Specialist supports dealer networks with accurate guidance and training to drive customer satisfaction, cost efficiency, and field issue resolution.

Key activities and responsibilities:

• Create, validate, and publish Technical Service Bulletins (TSB) to dealer networks once solutions are confirmed.
• Collect, analyze, and manage qualitative feedback from Country Incident Reports (CIR) and escalate systemic issues.
• Update and maintain the technical case database ...