Vendor and Management Projects Lead

Job Brief
This role oversees claims registration and payment operations, ensuring timely, accurate, and compliant processing. It manages vendors and TPAs, monitors SLAs, and leads process improvement and digital transformation initiatives within claims operations.
Job Responsibilities
Operational Excellence – Claims Registration & Payment
Provide end-to-end oversight of daily operations for Claims Registration and Payment to ensure accuracy, timeliness, and compliance with internal controls and policies.
SLA & Quality Management: Establish, monitor, and continuously improve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure claims are registered and paid within stipulated turnaround times (TAT).
Ensure strong financial governance, data integrity, and adherence to regulatory and audit requirements.
Resource Optimization: Lead and supervise support teams, optimizing workforce capacity to manage fluctuating claim volumes effectively.
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