Vention Customer Support Specialist

Join Vention in Montreal as a Customer Support Specialist focused on enhancing customer journeys. This full-time role operates on a night shift schedule, helping customers navigate with ease.
As a Customer Experience Specialist, you’ll play a critical role in Vention’s hybrid Customer Success team. Your responsibilities will encompass managing customer engagements, conducting proactive outreach, and streamlining their experiences with our AI-powered platform. Work collaboratively from 4 PM until midnight, with dedicated on-call hours for urgent troubleshooting.
Key Responsibilities:
• Address customer queries via multiple channels
• Navigate and demonstrate Vention's platform for users
• Proactively communicate through surveys and calls
• Process shipments and order adjustments
• Contribute to continuous service and process improvement
Requirements:
• Bilingual: fluent in English and French
• Strong customer relationship management skills
• Experience w...