Verification Investigator (SIV/SVR/KYC) - Mandarin Speaker

Job Description

• Will be primary interface for our Business-to-Business customers.
• Responsible for timely and accurate support to our customers with a strong focus on high standard for the role.
• Contribute to a team environment while adhering to service level agreements for Verification task.
• Demonstrates end-to-end ownership of every task coupled with critical thinking and precision decision making.
• Demonstrates effective, clear, and professional written communication.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through l...