Verita El Segundo CA Call Center Team Lead Bilingual (ONSITE ROLE)

**Onsite Position – El Segundo, CA**
**Pay: $25.00 to 26.00 per hour | Full‑time |**

Adecco is partnering with **Verita Global** to hire a **Bilingual (Spanish) Team Lead – Customer Service** to support a high‑volume, detail‑driven call center operation in El Segundo, CA.

This is not a traditional call center leadership role. You’ll lead a team supporting complex, often sensitive inquiries tied to legal and claims‑related processes where **accuracy, compliance, and communication are critical** .

**What You’ll Do**

+ Lead, coach, and support a team of Customer Service Representatives in a fast‑paced environment
+ Provide real‑time support and escalation handling for complex or sensitive customer inquiries (English & Spanish)
+ Monitor team performance to ensure high standards in quality, accuracy, and productivity
+ Deliver ongoing coaching and feedback based on call monitoring, QA insights, and performance metrics
+ Partner with Q...