Vertical Lead - Vietnam

Job Description Vertical Lead Introduction The Vertical Leader is a proactive and strategic leader responsible for overseeing a specific business vertical. This role involves ensuring smooth operations, achieving key performance metrics, and leading a high-performing team. The ideal candidate will possess strong operational expertise and the ability to drive strategic initiatives within their assigned vertical. Responsibility 1. Client Management and Interaction The Vertical Leader analyzes and documents all client interactions to ensure a seamless and progressive communication flow. They are responsible for following through on action items to meet client demands and requirements, and for sharing interaction details with the internal team to facilitate appropriate actions. Key expectation: Facilitate smooth and progressive client interactions, document follow-ups, and communicate client needs to the internal team. 2. Client Retention and Needs Analysis This role requires a deep unders...