Vice President, Contact Center Operations

The Vice President (VP) of Operations is a critical executive leadership role responsible for overseeing and transforming CallTek’s operational functions. Reporting directly to the Chief Growth Officer and Chief Executive Manager, the VP will own performance and full P&L accountability across scheduling, contact center operations, revenue cycle management (RCM), interoperability, and post-scan fulfillment. This role requires building scalable, high-performance systems across a complex, multi-state healthcare organization operating in a tightly regulated environment. The VP also holds authority to review, approve, and manage all operating budgets tied to these functions, ensuring financial discipline and alignment with corporate objectives.

Key Responsibilities

• Strategic Leadership
  • Define and execute the long-term vision and strategy for contact center/technical support Operations.
  • Drive innovation in customer engagement, digital transfo...