Vice President, Operations

Job Description

We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. We have a deep-rooted history around serving the Multi-Employer segment by focusing on delivering on our clients’ expectations. Our focus is on providing benefit program value to members that is relevant to the current healthcare environment.

The Vice-President Operations, Benefit Solutions contributes to the success of the Multi-Employer client segment by ensuring that an exceptional client experience is delivered during every contact, whether that be through digital channels or in-person. The successful candidate will bring a focus on continuous improvement while they lead and build a team that people want to be a part of, and by developing our colleagues so they can grow with the company.

The operations include a number of integrated components including Benefits Administration, Claims, Contact Centre and...