Vice President, Product Management - Customer Success

**Overview**

Intuit is seeking a visionary Vice President, Product Management in CX to elevate the role Customer Success plays in driving growth and deepening engagement across Credit Karma and Core TurboTax experiences. This critical leadership role defines and sets the vision for how Customer Success contributes to Intuit's broader strategy, combining oversight of retention, satisfaction, and key operational metrics with CX leadership focused on lifecycle strategy, customer journey mapping, and sustainable, year-round engagement.

In addition to CX leadership, this role will define the vision and strategy for Customer Success capabilities and experiences that enable our services teams to drive customer adoption, value realization, and growth. The role will partner closely with Product and Engineering to influence roadmap priorities and ensure we have the tools, insights, and experiences needed to deliver scalable, high-impact customer outcomes. The leader will ensur...