Vice President-Quality-Quality Process - Transactional

Accountabilities

• Drive improvement and innovation for value delivery to EXL and Clients

  Major Activities:

  • Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
  • Support in EXL strategic priorities for driving value capture for EXL
  • Build a strong QE team to strategize and execute process improvements
  • Build employee engagement / development programs in line with functional and business vertical plans
  • Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

  Key Performance Indicators:

  • Successful execution of Process Improvement Strategy
  • Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships
  • BB / MBB density
  • C-Sat score on Value Addit...