Vice president - Transactional Quality - P&C Insurance

Role Title: Vice president - Transactional Quality - P&C Insurance

Location: Noida/Pune

Role Overview:

• Will manage operations across India, Philippines, and South Africa.
• Direct Reporting: 4-5
• Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).
• Strong expertise in P&C domain, well- versed with process improvement, AI&GEN AI
• Six Sigma black certified
• Client - US/UK
• Willingness to travel across locations
• Shift: Starts at 2–3 PM IST.

Responsibilities

Accountabilities

Major Activities

Key Performance Indicators

Drive improvement and innovation for value delivery to EXL and Clients

• Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic prioriti...