Video Conferencing Operations Engineer

The Video Conferencing Operations Engineer will be responsible for the daily operation, support, and optimization of the Firm's video conferencing systems. The role-holder will ensure reliable, high‑quality video conferencing experiences for all users, proactively maintain system health, and resolve technical issues effectively. The individual will work closely with the Collaboration Architecture Manager and technology teams to deliver seamless video communication services.
Main Responsibilities
Operate, monitor, and maintain all video conferencing systems and related infrastructure
Provide technical support and troubleshooting for video conferencing issues to ensure minimal downtime and high user satisfaction
Implement and follow Firm standards for system configuration, security, and change management
Document system configurations, incidents, and resolutions
Collaborate with vendors and internal teams to resolve complex technical issues
Stay current with indu...