VIE - Business Applications Support Analyst M/F

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

VIE - Business Applications Support Analyst M/F

Contract type

VIE Programme

Term (in months)

24

Expected start date

01/05/2026

Management position

No

Job summary

- User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users.
- User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions.
- Incident Management: As a tea...