Villa Operations Manager

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Team Members at Minor Hotels continually find new ways to create exceptional experiences for guests, support colleagues, and drive business success. Within this, the key responsibilities for this position at Anantara Layan Phuket Resort include:

Planning and Organising

• Participate in the preparation and execution of the resort’s strategic, operational, and guest experience plans aligned with the luxury positioning of Anantara Layan Phuket Resort.
• Prepare and manage the Villa Operations departmental budget, ensuring effective cost control while maintaining exceptional guest service standards.
• Develop and implement training and development plans for all Villa Operations Team Members, focusing on luxury hospitality standards, personalized guest engagement, and operational excellence.
• Conduct reg...