VIP Customer Service Agent - Hybrid Role

Experience the thrill of being a VIP Customer Service Agent with Hard Rock Digital, providing high-standard service to our best clients. Connect and assist players across various communication platforms.
Reporting directly to the VIP Customer Service Supervisors, you'll be responsible for addressing a wide range of inquiries using live chat, voice, and social media. Understanding player needs and ensuring their satisfaction is paramount. Our supportive culture promotes continuous development, enhancing your service skills.
Key Responsibilities:
• Address inquiries through calls, chat, and social media
• Develop strong relationships with VIP clientele
• Meet key performance metrics consistently
• Execute outbound calls for promotional initiatives
• Skillfully navigate systems to assist players
Requirements:
• 2+ years in customer service with multi-channel experience
• Flexible availability and comfort in hybrid environments
• Strong computer literacy wi...