VIP Customer Service Team Lead — Retention & Revenue

A prominent gaming company in Metro Manila, Philippines, is looking for a Customer Service Team Lead. This role involves managing the support experience for VIP players and leading a team to ensure high service standards. The ideal candidate will have over 3 years of experience in customer service within the gaming industry, with strong analytical skills and a proven ability to enhance player satisfaction. Leadership experience is crucial, as this role requires setting performance expectations and identifying improvement opportunities.
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