VIP Relationship Manager – Online Casino & Sports

Manage VIP relationships in the online gaming sector as a proactive Account Manager. Enhance customer satisfaction and loyalty through innovative campaigns and strategic engagement initiatives in Alberta.
As a VIP Account Manager, your focus will be on developing a premium experience for high-value customers of the sportsbook and casino products. You will lead multiple engagement efforts while ensuring operational excellence in communication and service delivery. Experience in budget management, competitive analysis, and strategic planning will be key components of this role.
Key Responsibilities:
• Oversee and drive multiple VIP engagement campaigns
• Plan budgets for entertainment and promotional activities
• Ensure comprehensive VIP player journeys
• Collaborate with internal teams for goal alignment
• Track and measure success through KPIs
Requirements:
• Minimum of 2 years experience in high-end customer service
• Strong organizational and planning sk...