VIP Service Management Expert

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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

• Manage, analyze, and process V/VIP technical service complaints tickets for wireline products.
• Monitor complaints trend including degradation in service KPIs. Advise partners of service affecting issues through service advisories.
• Manage resolution of escalated V/VIP Broadband customer issues.
• Drive immediate solution to V/VIP customer issue endorsed by SLT, NTG/Business Mancom, EG/SG/ Platinum, Exec Endorsed, Service Desk and CXM, CLSG, SAQ, Stores, etc.
• Level 2 support to TAC to resolve related V/VIP customer issue.
• Monitor, follow through and ensure closure of all V/VIP complaints for Broad...