VIP Service Management Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

End-to-End (E2E) Service Management Expert with proven expertise in overseeing service network performance for High Value Cabinets and delivering superior customer experience for VVIP and High-Value Customers in Fixed Broadband Services across multiple technologies (VDSL, GPON, ). Skilled in proactive monitoring and analytics, with strong capabilities in issue analysis, resolution of escalated customer complaints, and ensuring rapid service recovery. Adept at cross-domain collaboration to facilitate seamless resolution of network concerns and uphold premium service standards.

Job Description

·       Manage, analyze, and process V/VIP technical service complaints tickets for wireline products.

·       Monitor complaints ...