VIP Services Host

Department
VIP Services
Employee Type
Probationary
Job Responsibilities
Build professional relationship with top VIP guests and offer them service excellence and memorable gaming experience
Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to all players and ensuring the quality of service provided to all customer is in accordance with the NUSTAR Casino established marketing strategy.
Must form good relationships with co-workers, International Marketing, Business Development and Junket teams.
Responsible for VIP players hotel reservations, accommodation and transportation (air and land).
Record all VIP players into the system. Providing membership card to the VIP patrons. Manifest check for overseas players for PAGCOR requirements and submission.
Handles VIP guest concerns and request. Resolves issues efficiently and effectively.
Assist VIP players to open and closed programs