VIP Services Host

Department
VIP Services

Employee Type
Probationary

Job Responsibilities

• Build professional relationship with top VIP guests and offer them service excellence and memorable gaming experience
• Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to all players and ensuring the quality of service provided to all customer is in accordance with the NUSTAR Casino established marketing strategy.
• Must form good relationships with co-workers, International Marketing, Business Development and Junket teams.
• Responsible for VIP players hotel reservations, accommodation and transportation (air and land).
• Record all VIP players into the system. Providing membership card to the VIP patrons. Manifest check for overseas players for PAGCOR requirements and submission.
• Handles VIP guest concerns and request. Resolves issues efficiently and effectively.
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