VIP Solutions Program Manager / Responsable du programme VIP Solutions

Keywords Studios is seeking a Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained.

You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision.

Key Responsibilities

• VIP Program Design: Architect end-to-end VIP engagement models, defining the Player Journey for high-value spenders—from tiered support access to proactive account management.
• Proact...