VIP/Player Services Lead - Video Games

We’re looking for a player-first leader to own and elevate the experience of our most valuable players — and, by extension, all players. As the Player Services Lead / VIP Manager, you’ll operate and improve our VIP program, partner closely with Player Services leadership, and act as the studio’s primary advocate for player sentiment, satisfaction, and retention. This is a highly visible role within the team, offering an incredible opportunity to shape the player experience strategy and present direct impact metrics to studio leadership.

This role blends high-level strategy with hands-on execution. You’ll personally engage with top players, mentor and empower the Player Services team, refine tools and workflows, and translate player insights into action across Product, Production, QA, and Operations. If you love combining data, deep empathy, and execution — and believe great service is a competitive advantage — this role is for you.

...