Virtual Assistant

Client: British Swim School
Location: Remote
Salary: USD 1,200 – 1,500 / month

ABOUT THE CLIENT

British Swim School is one of the largest providers of water-safety and learn-to-swim programs in the United States, offering structured aquatic education for children and adults with a strong focus on safety and customer satisfaction.

ROLE OVERVIEW

This role supports enrollment conversion, customer communication, scheduling, and administrative workflows across swim school operations.

KEY RESPONSIBILITIES

1. Customer Service & Lead Conversion (50%)

• Manage inbound and outbound calls
• Convert inquiries into enrolled students
• Provide program, pricing, and scheduling information
• Manage bookings, reschedules, and cancellations
• Follow up with leads and enrolled families

2. Administrative & Operational Support (50%)

• Maintain CRM and student records
• C...