Virtual Assistant - Customer Service & Support

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team.

In this role, you will be responsible for performing various tasks, including

• Handle and respond to 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support;
• Provide exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach in all interactions;
• Identify, troubleshoot, and resolve customer issues efficiently, escalating more complex cases when necessary;
• Manage and prioritize multiple tasks, conversations, and tickets in a fast-paced environment;
• Collaborate with internal teams (such as Sales, Marketing, and Operations) to resolve customer concerns and improve overall customer experien...