Virtual Assistant for Workers' Compensation Case Coordinator

Overview:

We are seeking a detail-oriented and articulate Workers' Compensation Case Coordinator to join our team. The Workers' Compensation Case Coordinator plays a key role in supporting the Workers' Compensation (WC) department by ensuring timely follow-up, accurate recordkeeping, and effective communication with providers, patients, and internal staff. This role requires strong organizational skills, attention to detail, and proficiency in Excel to track and close out cases efficiently.

Key Responsibilities:

• Monitor and follow up on pending determinations for open orders in the WC order tracker; close orders once determinations are received.
• Process the daily end-of-day report (typically 60–80 patients) and ensure accurate documentation and follow-through.
• Communicate with providers to confirm completion of open notes and work status reports until both are finalized and closed.
• Submit extension requests and revised authorizati...