Virtual Assistant (Orthodontics)

The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks. 

This position is perfect for someone who excels in a dynamic orthodontic environment and enjoys creative, digital responsibilities such as managing social media or updating the website.

Job Responsibilities

Orthodontic insurance management

• Accurately and promptly verify orthodontic insurance benefits
• Submit and monitor insurance claims to ensure timely payment and proper documentation
• Follow up on unpaid or denied claims, addressing and resolving any discrepancies
• Record insurance payments and reconcile financial ledgers as necessary

Patient Communication and Customer Service

• Respond to patient inquiries via email, text...