Virtual Assistant

Our Virtual Assistant will be responsible in handling inbound client communications, caregiver coordination, and administrative operations. This role requires someone dependable, responsive, and capable of serving as the main point of contact for clients, caregivers, and internal coordination.

Client & Customer Support

• Answer inbound calls and respond to SMS and email inquiries promptly and professionally
• Serve as the primary point of contact for clients and families
• Conduct client onboarding and intake processes
• Manage both inbound and outbound calls
• Route calls and messages to the appropriate parties

Caregiver Coordination & Staffing

• Communicate daily with caregivers regarding schedules and updates
• Recruit and onboard caregivers to maintain balanced staffing levels
• Coordinate and manage caregiver scheduling
• Ensure coverage for open shifts and urgent staffing needs