Virtual Assistant Success Coordinator

We are looking for a proactive and people-oriented Virtual Assistant Success Coordinator to ensure our VAs and clients experience smooth onboarding, clear communication, and long-term success.

This role sits at the intersection of client experience, performance management, and operational support. You will serve as the bridge between clients and virtual assistants — ensuring alignment, accountability, and satisfaction on both sides.

This is not just an admin role. It requires strong communication skills, problem-solving ability, and the confidence to manage expectations professionally.

Role Overview

The Virtual Assistant Success Coordinator is responsible for:

• Supporting client onboarding and VA onboarding
• Monitoring performance and ensuring KPIs are met
• Acting as the first escalation point for concerns
• Maintaining strong relationships with both clients and VAs
• Driving retention and long-term partnersh...