Virtual BDC Receptionist

Martin Management Group
is seeking for
Business Development Receptionist
to join our team

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership
• Answers incoming calls promptly and professionally
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system
• Identify customer needs, clarify information, direct to the appropriate department
• Identify and escalate customer service issues to supervisors
• Follow scripts and procedures to ensure the highest level of customer service

Requirements

• Amenable to work US Timezone
• Excellent verbal and written communication skills
• 1-2 years of customer service experience
• Must have their own work from home equipment and has a quiet environmen...