Virtual Customer Service Representative

Be the Voice That Helps Kids Succeed -- Join Genie Academy
Are you the kind of person who genuinely cares about helping families? Do you get satisfaction from turning a worried parent into a relieved one? Can you stay calm, warm, and solutions-focused when things get hectic?
We want to talk to you.
About Genie Academy
We're a U.S.-based tutoring company helping children build confidence through Abacus Math, Reading, Writing, and Coding. Parents trust us with their kids' futures -- and we take that seriously.
Now we're looking for a Virtual Customer Service & Success Coordinator to be the friendly, proactive partner who makes sure every family feels supported.
This isn't a script-reading job. This is a role for someone who genuinely enjoys helping people.
What You'll Actually Do
Support parents daily:
Answer calls, emails, and messages with warmth and professionalism
Handle enrollments, scheduling, reschedules, and account questions
Resolve concerns quic...