Virtual Customer Support & Operations Specialist (ERP & Order Management)

We are seeking a high-level Virtual Customer Support & Operations Specialist to serve as the front line for our wholesale and e-commerce operations. This role is hands-on and operational, not script-based support. You will handle real customer issues, manage orders inside an ERP system, process payments and returns, and resolve problems independently while delivering a professional U.S.-based customer experience.

KEY RESPONSIBILITIES

• Handle customer support via phone, email, and chat

• Accurately enter, update, and manage orders in the ERP

• Process payments, credits, returns, and damage claims

• Review inventory, order status, and shipment data to resolve issues

• Communicate clearly with customers regarding delays, backorders, and discrepancies

• Maintain accurate and clean operational data across systems

• Follow internal workflows and meet service-level exp...