Virtual Medical Assistant

Description

We are seeking Medical Virtual Assistants (VAs) to support patient care across all stages of telehealth consultations. In this role, you will help prepare patients for virtual visits, ensure both technical and clinical readiness, and provide real-time support to healthcare providers during consultations. You will play a key role in delivering smooth, efficient, and high-quality telehealth experiences before, during, and after each visit.

Key Responsibilities

• Prepare patients for telehealth visits by confirming schedules, verifying information in the EMR, reviewing medications, and ensuring all required forms and documentation are completed.
• Assist patients with telehealth technology, including login support and troubleshooting connection or platform issues.
• Support providers during virtual visits by presenting pre-visit summaries, documenting in the EMR, entering orders, and coordinating referrals or follow-up appointme...