Virtual Medical Receptionist

Naga City, Region V, Philippines

Regular

Position Overview The Virtual Medical Receptionist functions as the primary remote front desk support for an Obstetrics & Gynecology practice. The role involves handling high-volume patient calls (approx. 200–300 daily for the team) , managing appointment requests, answering patient inquiries, routing clinical concerns, and processing communication through phone, email, SMS, and patient portals. The receptionists will follow specialized OB appointment scheduling protocols , maintain EMR/EHR records, and ensure sensitive medical information is handled with empathy and confidentiality at all times.
Key Responsibilities
Handle 200–300 patient calls daily, managing inquiries, appointment requests, follow-ups, and routing calls to medical staff.
Book, reschedule, and cancel appointments following OB/GYN-specific protocols; confirm pre-visit requirements such as fasting, prior records, and labs/ultrasounds.
Maintain accura...