Virtual Operations Coordinator

Location: Remote
Hours: Part-time to full-time (flexible)
Reports to: Founder & Operations Manager

Role Purpose

The Virtual Assistant supports the day-to-day operations of Walkers Cleaning by handling administrative tasks, communication, scheduling, documentation, and follow-ups. The VA frees up the Founder and Operations Manager to focus on sales, growth, and high-level operations, while ensuring all internal processes run smoothly and nothing falls through the cracks.

Key Responsibilities

1. Operations Support

• Monitor cleaner check-ins/check-outs inside and flag anomalies (missing check-ins, early departures, etc.).
• Assist with quality-control workflows, sending follow-ups, logging data, tracking trends.
• Update recurring cleaning schedules, shifts, and site notes.
• Prepare daily and weekly reports for the Founder and Operations Manager.

2. Client Communication

• Respond to client email...