Virtual process

About the role

We are seeking a talented and customer-focused Virtual Process - CSR - Travel Account Inquiries (Entry-Level) to join our dynamic team in Pasig City Metro Manila. This full-time role will be responsible for providing exceptional customer service and support to our clients within the travel industry.

What you'll be doing

• Handle inbound customer inquiries and requests related to travel accounts via phone, email, and chat
• Provide timely and accurate information to customers, addressing their concerns and resolving issues efficiently
• Maintain accurate records and documentation of all customer interactions
• Collaborate with internal teams to ensure a seamless customer experience
• Identify opportunities to improve customer satisfaction and operational efficiency
• Adhere to company policies, procedures, and quality standards

What we're looking for

• High school diploma or equivalent <...