Virtual Triage Coordinator - Chewy Vet Care Support Services

Job Summary

Chewy is seeking a highly motivated and compassionate Virtual Triage Coordinator to join our Chewy Vet Care Support Services team. In this role, you will serve as the first point of contact for pet owners seeking veterinary support, providing guidance, assessing concerns, and facilitating efficient communication between clients and our veterinary professionals. This position offers the opportunity to make a meaningful impact on pet health and well‑being while working in a fully remote, collaborative environment.

Key Responsibilities

• Conduct initial triage for pet health inquiries via phone, chat, or email, accurately assessing urgency and determining next steps.

• Provide compassionate, clear, and professional communication to pet owners, ensuring they feel supported and informed.

• Coordinate with veterinary teams to schedule appointments, follow‑ups, or urgent care intervent...