Visionary Leader for Global Application Support and AI Initiatives

Shape the future of application support as a Senior Director. This remote role offers the chance to innovate with AI tools, revolutionizing how support functions operate globally.
Reporting to the CTO, you'll lead a diverse team of 9 engineers, emphasizing a proactive approach to support. Your deep knowledge of Java and AWS will be essential in driving the technical strategy of the team. You'll leverage AIOps to automate processes and raise the standard of troubleshooting across the organization.
Key Responsibilities:
• Direct incident command operations
• spearhead AIOps integration for better triage
• Elevate troubleshooting standards for the team
• Plan the long-term technical toolchain
• Synthesize technical information into executive briefs
Requirements:
• Over 5 years in leadership roles for application support
• Comprehensive grasp of Java and cloud technologies
• Expertise in New Relic or similar observability tools
• Adept at bridging commun...