Visitor Operations Manager

Visitor Operations Manager (Grade 7)
Location: Bloomsbury, London
Contract: Full-time (36.5 hours per week, Tuesday–Saturday)
Duration: Fixed-term (9 months)
Working Pattern: On-site only
About the Role
The Visitor Operations Manager will lead the delivery of a high-quality visitor experience across three museum sites. You will manage front-of-house operations, supervise visitor services staff and volunteers, and act as Duty Manager during public opening hours.
This is a hands-on leadership role combining operational management, team leadership, and visitor experience oversight in a busy cultural environment.
Key Responsibilities
* Deliver a consistently high-quality visitor experience across all museum sites
* Manage day-to-day front-of-house operations and resolve operational issues
* Act as Duty Manager across all public opening hours
* Maintain and implement standard operating procedures
* Line manage Visitor Services Assistants and ...