VOC Market Research Lead (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Voice of Customer (VoC) Lead.

As a talented and insight-driven VoC Lead, withing our Design & Customer Experience (DCE) Team you will help to ensure that the German customer is at the heart of everything that we do.

As the Voice of Customer (VoC) Germany Lead, you will manage our VoC Germany program, driving the continuous evaluation and optimization of the customer experience. Your mission is to gather and leverage valuable feedback from our German customers, ensuring their voices shape our products and services.

As a member of the Research Team and reporting to the Head...