Voice Agent

NV Group is looking for passionate, dedicated and goal driven individuals to fill in the role of Voice Agent. This role entails a pure onsite work from Monday to Friday; 6am - 3pm.

Job Role:

The Voice Agent will investigate who is responsible for utility usage at specific properties, inquire and connect with previous tenants, property managers, real estate agents, or owners to identify the correct party, collect and verify necessary information to ensure proper accountability for utility consumption and determine the next steps, such as establishing utility accounts or making decisions like disconnection, to reach a resolution.

Job Responsibilities:

• Trace Identification – conduct minimal traces and utilize available resources to identify the structure of the site, locate the meters, and identifying nearby businesses for assistance in obtaining leads about the premise's occupant.
• Proactive Communication – pose targeted and insightful question...